Most patients factor in the services they need and how they plan to pay as they prepare to invest in their dental health. If a dental office only accepts limited payment methods, customers may choose to go to another practice. The latest generation of point of sale technology, such as the new Clover system, can be customized to provide the merchant solutions dentists and staff need to keep customers and increase their level of satisfaction.
Keep Up With Changing Expectations
A growing percentage of dental customers expect to be able to pay for services by using a card or convenient near field communication payment method. The Clover 2 and every other Clover system and software package can affordably and quickly process payments from cards with chips or magnetic stripes or contactless payments that are made by dipping, swiping or tapping.
Dental practices with up-to-date payment technology have an easier time drawing new customers and maintaining patient relationships. Many customers check to determine the accepted payment methods before scheduling an appointment with a new dentist. Existing customers may prefer to pay with a particular method. An office that gains the ability to accept more modes of payment may see an uptick in business from new and repeat customers.
Provide Customer-Friendly Services
In addition to the ability to pay with their chosen method, customers and patients also appreciate helpful outreach. Combining a new dental POS system with the right applications or integrations can facilitate the process of sending out notifications about upcoming appointments or checking in with patients after major procedures. A dental office can also encourage regular treatments by offering rewards and find out more about customer preferences by seeking feedback through a robust POS system.
A cloud-based system makes it simple for dental professionals or office managers to monitor hourly, daily and longer-term sales data and trends from any computer or device with an internet connection. Reviewing detailed sales information can be helpful when making decisions about staffing during busy times or running promotions to boost business.
Promote Comfort and Satisfaction
The latest POS technology is also compatible with a wide range of integrations. Dental professionals may want to combine a new Clover POS system with the Booker service for appointment-based businesses. This popular integration makes it simple for customers to make or move appointments online. Clover also comes with a variety of built-in services that can set customers’ minds at ease, including multi-layered security for all payment methods and printed receipts. The right tools can give patients more control over care while balancing the workload of the staff in a dental office.
Dental professionals should work with merchant solutions specialists to set up the best POS system for their needs. Customers are more likely to return to a dental office that accepts their preferred payment methods, provides timely appointment scheduling reminders or updates and checks in after major procedures. The right POS build can make it easy for dentists and staff to manage day to day operations and stay up-to-date by using the latest billing and customer outreach technology.