• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

The Sonic Boom

  • Home
  • About
  • Travel
  • Music
  • Business
  • Lifestyle
  • Health
  • Home & Garden
  • Finance
  • News
  • Blog
  • Contact

February 4, 2020 by Eddy

Why Calling Customer Service is a Wise Idea

In today’s technology focused world it’s becoming more and more common for individuals to contact customer service via social media. It’s a commonly held belief that you can get a faster response to a query by contacting businesses through social media. However, in reality it’s usually a lot faster to get a response from a business’ customer service like CALLCARE by calling their help desk. To discover why your first option should always be to call a business’ customer support team, simply continue reading.

Why calling customer service is a wise idea:

It can take several messages in order to resolve an issue or to get clear answers to your questions:

One of the primary reasons why it can take a long time to get your issue resolved or your question answered by contacting a business via one of their social media platforms is that it may take several messages in order to get the answer or information that you’re looking for. Worse yet, there may be lengthy delays between each message which you receive. In some cases you may not find the solution which you’re looking for within an hour and you may waste your precious time waiting for responses from the business in question.

If you call customer service you’ll get the information which you need straight away:

On the flip side if you contact customer service via phone, it’s highly likely that a customer service agent will answer your phone call immediately. Better yet within a few minutes, you should have the answers which you’re looking for. Which will save you a lot of time. On average it takes 90 minutes to resolve an issue via social media and under four minutes to resolve an issue with a customer service representative via a short phone call.

So even if a customer service representative doesn’t under your phone call in under a minute, it’s well worth holding the line for a minute or two. As in most cases a customer service representative will answer your phone call within a minute.

You won’t have to deal with an automated chatbot:

Another reason why it’s well worth calling customer support is that you’ll never have to deal with an automated chatbot. As some businesses require individuals to pose their question to an automated chatbot before connecting them with a human customer support agent.

Most businesses employee more traditional customer service representatives:

One of the reasons why you’ll get a much faster response by calling a business than leaving a comment on a business’ social media is that most businesses still hire more phone based customer service representatives than social media based customer service representatives. In fact, many small to medium sized businesses will only employ one social media manager, who’ll have to split their time between managing multiple social media accounts.

So next time that you need to contact a business’ customer support team, remember to give the business in question a call, instead of trying to contact them via social media.

 

Filed Under: Business

Primary Sidebar

About Us

Hi Everyone. My name is Eddy and I'm a 28 year old American guy. I live outside the box and do things on my own terms. I quit my job a few years ago to pursue my writing passion, so here I am sharing this blog with you!

Connect with us

  • Facebook
  • Instagram
  • Twitter

Newsletter

Future Post

Five Important Reasons One Shouldn’t Delay Foundation Repairs 

Imagine a homeowner unwinding after a busy day and suddenly noticing a crack in the wall. He thinks it is a minor issue, but this could be a significant foundation problem. Most homeowners try to cut costs and think of dealing with such issues any other day, but foundation issues are not something one should […]

What is the Role of Predictive Analytics tools in Data Science?

Predictive analytics software uses historical data to predict future outcomes. These tools can be used for various purposes, including identifying potential risks and opportunities, detecting patterns and trends, and making data-driven decisions. The advanced tools use algorithms to automatically learn from and improve on data without being explicitly programmed. Predictive analytic tools can go beyond […]

The Benefits of Business-specific Credit Cards from a Credit Union

Getting a business-specific credit card is an important step for any small business owner. Business credit cards offer various benefits for those looking to manage their business expenses. But what about the benefits of business-specific credit cards a credit union offers? With lower interest rates, fewer fees, and more flexible terms, getting a business expense […]

CNC Router Signs: Tips for Making Perfect CNC Signs From Scratch 

CNC router machines have several uses. From modern-day sculpting to engraving and wood carving, there are no limitations to what a router can do for you in professional and personal ways. Engraving wood signs is a time-honored tradition that has been here for many years. From welcome signs in homes or businesses to door markers, […]

Unbeatable advantages of elopement

More and more couples tend to choose elopement with a smaller budget and an intimate ceremony. Running away from everyone and having an amazing day just for the two of you is so romantic. Let’s see what other advantages can be found during the elopement preparation. Saved money Traditional wedding costs a lot. Its budget […]

Basic Necessities For Your Pets

The same way as us humans, they also need proper care and the right amount of necessities for them to live well and healthily. The moment we’ve come to take them into our homes, we must consider all the responsibilities that we’ve come to partake in as their parents. Taking care of pets is high […]

3 Tips for Choosing Car Insurance

Having a car means you have a lot of responsibilities, one of which is to get the right car insurance. Otherwise, you could be left paying out of pocket for expensive damages should something unfortunate occur. But choosing the right one can sometimes be a tricky task, as there are so many different policies available […]

Calistoga: Oasis Of Sacred Springs

Do you want to soak, steam, and rest in a relaxing hot spring where you can enjoy it at the same time? I got you covered! Calistoga is well-known for its hot springs, sparkling mineral pools, and mud baths. If you want to relax here and have no place to stay, check out Calistoga vacation […]

Footer

About Us

Hi Everyone. My name is Eddy and I'm a 28 year old American guy. I live outside the box and do things on my own terms. I quit my job a few years ago to pursue my writing passion, so here I am sharing this blog with you!

Latest Post

  • Five Important Reasons One Shouldn’t Delay Foundation Repairs 
  • What is the Role of Predictive Analytics tools in Data Science?
  • The Benefits of Business-specific Credit Cards from a Credit Union
  • CNC Router Signs: Tips for Making Perfect CNC Signs From Scratch 
  • Unbeatable advantages of elopement

Connect With Us

  • Facebook
  • Instagram
  • Twitter

Copyright © 2023 · Executive Pro on Genesis Framework · WordPress · Log in