In today’s technology focused world it’s becoming more and more common for individuals to contact customer service via social media. It’s a commonly held belief that you can get a faster response to a query by contacting businesses through social media. However, in reality it’s usually a lot faster to get a response from a business’ customer service like CALLCARE by calling their help desk. To discover why your first option should always be to call a business’ customer support team, simply continue reading.
Why calling customer service is a wise idea:
It can take several messages in order to resolve an issue or to get clear answers to your questions:
One of the primary reasons why it can take a long time to get your issue resolved or your question answered by contacting a business via one of their social media platforms is that it may take several messages in order to get the answer or information that you’re looking for. Worse yet, there may be lengthy delays between each message which you receive. In some cases you may not find the solution which you’re looking for within an hour and you may waste your precious time waiting for responses from the business in question.
If you call customer service you’ll get the information which you need straight away:
On the flip side if you contact customer service via phone, it’s highly likely that a customer service agent will answer your phone call immediately. Better yet within a few minutes, you should have the answers which you’re looking for. Which will save you a lot of time. On average it takes 90 minutes to resolve an issue via social media and under four minutes to resolve an issue with a customer service representative via a short phone call.
So even if a customer service representative doesn’t under your phone call in under a minute, it’s well worth holding the line for a minute or two. As in most cases a customer service representative will answer your phone call within a minute.
You won’t have to deal with an automated chatbot:
Another reason why it’s well worth calling customer support is that you’ll never have to deal with an automated chatbot. As some businesses require individuals to pose their question to an automated chatbot before connecting them with a human customer support agent.
Most businesses employee more traditional customer service representatives:
One of the reasons why you’ll get a much faster response by calling a business than leaving a comment on a business’ social media is that most businesses still hire more phone based customer service representatives than social media based customer service representatives. In fact, many small to medium sized businesses will only employ one social media manager, who’ll have to split their time between managing multiple social media accounts.
So next time that you need to contact a business’ customer support team, remember to give the business in question a call, instead of trying to contact them via social media.